Testimonials

user gravatar

Carol Lewis’s advice has been invaluable to Leep to which we’ll always be grateful! She is not only highly competent at providing HR advice she is sensible, supportive, fair to both employee and employer, responsive and fun to work with.  We have made important strategic decisions because of her input and support.  Engaging Carol is very reassuring for our organisation.

On behalf of the National Local Government Customer Service Network (Tasmanian Chapter), I would like to thank you most sincerely for taking your time out of your busy schedule to be our guest presenter at our August Chapter Meeting held at Glenorchy City Council.

Your workshop presentation on how to develop a Customer Service Strategy and how we should view customer service delivery was through provoking and very well received.

Your knowledge of trends reinforced the message that customer relationship management is our big challenge.

Thank you again for sharing your knowledge and experience with us.

Tasmanian Chair of the National Local Government Customer Service Network

I have engaged Carol Lewis on a number of separate occasions and recommended her to colleagues who have also engaged her services and who are universally complimentary on the value she adds:

I first engaged Carol Lewis after becoming the GM of an organisation that had a number of performance management issues they wished to fix - Carol assisted with performance management, policy development and its implementation to ensure we would create a culture that was able to deal with underperformance promptly.

I next engaged Carol to assist during a major period of transition in the Community Services Sector - she presided over an employment consultation and reporting process, which led to over 90 redundancies. Carol helped us develop and deliver a best practice empathetic process which resulted in zero complaints or union involvement.

Staff have been overwhelmingly positive about their interactions with Carol, who now regularly supports us with orientation and training.

I cannot recommend Carol highly enough. She is very easy to work with, very responsive, knows the legislative requirements back to front, and is able to assist us to get the best performance from our workforce.

 

General Manager, Domestic Violence Service Management

user gravatar

We are a not for profit organisation (NGO) funded by the Government providing Social Support to frail aged people and younger people with disabilities living in the City of Sydney Local Govermnent Area. Most recently we engaged Carol to do a review of the Organisation with the view of a possible restructure.

Without any hesitation I can attest to her diligence and capability to set goals and achieve them. Carol is currently assisting our organisation with operational issues through workshops and staff performance reviews. Carol proved herself to be an adept communicator with strong leadership qualities. She has demonstrated the ability to manage and accomplish goals efficiently according to schedule.

Based on my personal observation of her professional work ethic and her engaging personality, I believe that The Human Equation to engage.

I have worked with Carol Lewis on multiple considerably tough HR matters with wide-ranging complexities.  She makes the process simple, respectful and professional.  She thinks of employer and employee needs.  It is a huge relief to have her advise me, side-by-side traversing complex terrain.  Carol is now a permanent part of my network of experts.

Chief Executive Officer, NCOSS